Thank you for choosing Leukhome. 

Our delivery process is designed to ensure your items arrive safely and promptly.

Order Placement: When placing an order, customers have the option to select delivery with a quoted price. This price is based on delivery distance.

Delivery Process:

• Order Confirmation: Once your order is confirmed, our team will coordinate with a trusted third-party delivery company.
• Delivery Scheduling: Within 5-7 days of placing your order, the delivery company will contact you to arrange a convenient delivery time. If you've ordered a pre-order item, we will keep you informed about its estimated time of arrival (ETA).
• Delivery Day: On the scheduled delivery day, the delivery team will transport your items to your specified location. Please ensure that someone is available to receive the delivery.

Damaged or Missing Items: Upon delivery, please inspect your items carefully. If you notice any damage or if items are missing, please notify us immediately so that we can assist you in resolving the issue.

We aim to make your shopping experience at Leukhome as smooth and convenient as possible.

If you have any questions about our delivery policy or need further assistance, please don't hesitate to contact us.

At Leukhome, we strive to provide our customers with high-quality furniture at the best possible prices.

Due to our commitment to offering competitive pricing and operating on low margins, we have established the following returns policy:

Returns for Manufacturing Defects

We stand behind the quality of our products. If you receive an item with a manufacturing defect, please contact us.

We will work with you to resolve the issue promptly, which may include repair, replacement, or refund, depending on the situation and our inventory availability.

Change of Mind Returns

We do not offer refunds or exchanges for "change of mind". Please consider your purchase carefully and ensure compatibility with your space and needs before placing your order.

Transportation Delays

While most of our range is "in stock", some items will come with an ETA and we always strive to provide accurate delivery estimates, please note that small delays may occur due to transportation logistics.

We appreciate your understanding in these situations and will do our best to keep you informed of any delays that may affect your order.

Conditions for Returns

• To be eligible for a return due to a manufacturing defect, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process

If you believe your product has a manufacturing defect and qualifies for a return under our policy, please contact us.

Our customer service team will review your request and provide instructions for the return process if applicable.

Refunds

Refunds are available at our discretion. Eligible refunds will be processed once the returned item has been received and inspected.

We reserve the right to deny a refund or changeover if the returned item does not meet our return policy criteria.

Contact Information

For any questions regarding our returns, please contact us at: ethan@leukhome.com 

We are here to assist you and ensure your satisfaction with our products.

Policy Updates

Leukhome reserves the right to update or modify this returns policy at any time without prior notice.

Please refer to our website for the most current policy information.